Privacy Policy

Last Updated: 27 October 2026

1. Introduction

Welcome to Urban Layer.

Urban Layer ("Urban Layer", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, share, and protect personal information when you visit our website, https://urbanlayers.in, browse our products, make a purchase, or communicate with us.

Urban Layer operates as a sole proprietorship in India and offers coloured contact lenses and related products through its online store.

We aim to handle personal information transparently and in accordance with applicable Indian laws, including the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023, as its relevant provisions come into force.

Please read this Privacy Policy to understand our data handling practices.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

a. Personal Identification Information

• Full name
• Email address
• Contact number
• Billing address
• Shipping address
• City, state, and postal code

b. Order and Transaction Information

• Products purchased
• Order numbers and transaction references
• Payment amounts and payment status
• Purchase history
• Refund and cancellation records
• Shipping and delivery information

c. Payment Information

When you make a purchase, payment-related information may be processed by authorised third-party payment providers.

Depending on the payment method, such information may include transaction identifiers, payment method details, payment confirmation status, and other information necessary to complete a transaction.

Sensitive payment credentials entered directly into a payment provider's secure checkout are handled in accordance with that provider's security and privacy practices.

d. Technical and Usage Information

Our website and the services supporting it may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Website usage and navigation activity
• Referring website information
• Date and time of visits
• Cookie identifiers and similar technical information

e. Customer Communications

We may collect information that you voluntarily provide when contacting customer support, submitting enquiries, requesting assistance, providing feedback, or reporting an issue.

f. Product Preferences

Where relevant, we may collect information about your selected contact lenses, including colour preferences, specifications, lens power, or prescription information if such information is requested or voluntarily provided.

Any prescription or eye-health information collected will be used only for relevant, disclosed purposes, subject to applicable legal requirements.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

1. Processing, confirming, and managing customer orders.
2. Facilitating online payments, transaction verification, and refunds.
3. Arranging delivery of purchased products.
4. Communicating order confirmations, shipping updates, and other transactional information.
5. Responding to customer service enquiries and complaints.
6. Maintaining accurate transaction and accounting records.
7. Improving website functionality, performance, and user experience.
8. Detecting and preventing fraud, security incidents, and unauthorised transactions.
9. Complying with legal, regulatory, and tax-related obligations.
10. Providing promotional communications and personalised experiences where permitted by applicable law and subject to required consent.

We will limit the collection and processing of personal information to purposes that are lawful, relevant, and appropriately disclosed.

Where processing requires consent, we will request that consent in accordance with applicable law.

4. Payment Processing and Security

Urban Layer offers online payment options through supported payment service providers.

Payments may be facilitated through Cashfree Payments or other authorised payment processing services made available on our website.

When a customer initiates a payment, information necessary to process the transaction may be transmitted securely to the relevant payment service provider.

Payment service providers may process information for transaction authorisation, fraud prevention, payment confirmation, reconciliation, refunds, and compliance with financial regulations.

Urban Layer may receive transaction-related information, such as payment confirmation, order references, transaction amounts, and payment status.

Payment information processed by third-party providers is also governed by their respective privacy policies and applicable security requirements.

Customers should not send complete card numbers, CVV codes, OTPs, PINs, or other confidential payment credentials through customer support communications.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the shopping experience.

These technologies may include:

• Essential Cookies: Used to enable important website functions, including shopping cart management, checkout, and security.
• Functional Cookies: Used to remember preferences and improve website usability.
• Analytics Cookies: Where enabled, used to understand website traffic, visitor interactions, and performance.
• Marketing Cookies: Where enabled and permitted, used to assess advertising effectiveness and provide relevant promotional content.

The use of optional cookies and tracking technologies will be subject to applicable consent requirements.

Customers may manage certain cookie preferences through their browser settings and any privacy controls made available on the website.

Disabling certain cookies may affect website functionality.

6. Sharing and Disclosure of Personal Information

Urban Layer may share limited personal information with trusted third parties where reasonably necessary to operate the website, provide services, complete customer transactions, or comply with applicable law.

Such parties may include:

• Payment gateways and financial service providers
• Courier and logistics service providers
• Website hosting and e-commerce technology providers
• Customer communication and support services
• Analytics and advertising service providers, where enabled and permitted
• Professional advisers, auditors, and regulatory authorities where legally necessary

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

Third-party providers may process information in accordance with their own legal obligations and applicable privacy policies.

We do not authorise unrelated third parties to use customer information for purposes outside the arrangements under which it is lawfully disclosed.

Urban Layer does not sell customer contact lists or personal information as an independent commercial product.

If our data-sharing practices materially change, we will update this Privacy Policy and provide any notices or choices required by applicable law.

7. Data Storage and Retention

Personal information may be maintained in secure electronic systems operated by Urban Layer or authorised service providers.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order management, customer support, financial recordkeeping, fraud prevention, dispute resolution, and compliance with applicable legal obligations.

Retention periods may differ depending on the type of information and the purpose for which it is processed.

When personal information is no longer required, we will take appropriate steps to delete, anonymise, or otherwise securely dispose of it, subject to applicable legal retention requirements.

Customers may request information about the retention or deletion of their personal information by contacting us at contact@urbanlayers.in.

8. Information Security

We recognise the importance of safeguarding customer information.

Urban Layer is committed to implementing reasonable technical and organisational measures appropriate to the nature of the information processed and the risks involved.

Such measures may include secure website connections, access restrictions, secure payment processing arrangements, and appropriate controls over systems handling personal information.

Where third-party providers process information on our behalf, we seek to use providers with appropriate security practices.

Despite reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

In the event of a personal data breach, we will take appropriate steps and provide notifications where required by applicable law.

9. Marketing Communications

Urban Layer may communicate with customers regarding orders, products, offers, promotions, and store updates.

Transactional communications necessary to process purchases or provide customer support are distinct from optional promotional communications.

Where marketing consent is required, promotional communications will be sent only in accordance with applicable consent requirements.

Customers may request that promotional communications cease by contacting contact@urbanlayers.in or using any applicable unsubscribe facility provided with the communication.

Withdrawal from promotional communications will not prevent necessary communications relating to existing orders, payments, customer service, or legal obligations.

10. Customer Rights and Privacy Choices

Subject to applicable law and the commencement of relevant statutory provisions, customers may have rights relating to their personal information, including:

• Requesting access to information about personal data processing.
• Requesting correction or updating of inaccurate personal information.
• Requesting deletion of personal information where legally applicable.
• Withdrawing consent for processing based on consent.
• Raising concerns or grievances about personal data handling.
• Exercising other rights available under applicable data protection legislation.

Requests may be submitted to contact@urbanlayers.in.

We may request reasonable information to verify the identity or authority of the person making a request before disclosing, changing, or deleting personal information.

Certain requests may be subject to applicable legal exceptions, including obligations to preserve financial records, investigate fraud, or resolve disputes.

We will handle requests in accordance with the requirements and timelines applicable under Indian law.

11. Children's Privacy

We recognise the importance of protecting the personal information of individuals under 18 years of age.

Where legally required, the collection or processing of children's personal information will be subject to appropriate verifiable parental or lawful guardian consent.

We do not intend to use children's personal information for behavioural monitoring or targeted advertising in circumstances prohibited by applicable law.

Parents or lawful guardians may contact us if they believe that a child's personal information has been collected or processed inappropriately.

We will review such requests and take appropriate action in accordance with applicable law.

12. Third-Party Websites and Services

Our website may contain links or integrations involving third-party websites, payment platforms, or other external services.

These third parties may operate independently and maintain their own privacy policies and terms.

Urban Layer is not responsible for the privacy practices of external websites or services that are not operated or controlled by us.

Customers are encouraged to review the privacy policies of relevant third-party services before providing personal information.

13. International Data Processing

Certain technology and service providers may operate infrastructure or process information outside India.

Where personal information is transferred or processed internationally, Urban Layer will seek to comply with applicable Indian data protection laws, restrictions, and security requirements.

Any international processing will remain subject to applicable legal obligations concerning the protection and permitted use of personal information.

14. Legal Compliance and Disclosure

We may preserve or disclose information when reasonably necessary to:

• Comply with applicable laws or legally binding obligations.
• Respond to valid requests from courts, regulators, or competent authorities.
• Investigate suspected fraudulent or unlawful activity.
• Protect the security of our website and transactions.
• Establish, exercise, or defend legal claims.
• Protect the lawful rights and interests of customers and the business.

Any such disclosure will be subject to applicable legal requirements.

15. Changes to This Privacy Policy

Urban Layer may update this Privacy Policy periodically to reflect changes in applicable laws, website functionality, business operations, or personal information handling practices.

Any revised policy will be published on this website with an updated revision date.

Where applicable law requires separate notification or renewed consent for a change in processing purposes, we will take the necessary steps.

Customers are encouraged to review this page periodically.

16. Privacy Complaints and Grievance Redressal

Customers who have questions, concerns, complaints, or requests regarding the collection, use, storage, disclosure, correction, or deletion of personal information may contact Urban Layer using the details below.

Privacy & Grievance Contact: Urban Layer – Privacy and Grievance Redressal

Email: contact@urbanlayers.in

We will review privacy complaints and respond in accordance with applicable legal requirements.

Where a complaint relates to an order, customers are encouraged to include the relevant order number and contact details necessary to identify and investigate the matter.

17. Contact Information

For questions concerning this Privacy Policy or the handling of personal information, please contact:

Urban Layer

Website: https://urbanlayers.in

Email: contact@urbanlayers.in

Business Address:

Tatibandh Rd, LIG-643, Behind Bharat Mata School, Tatibandh, Raipur, Chhattisgarh 492001, India.

We aim to respond to legitimate privacy-related enquiries and resolve concerns in a fair and timely manner.