Shipping & Delivery Policy

Last Updated: 27 October 2026

1. Introduction

Welcome to Urban Layer.

At Urban Layer, we are committed to providing a transparent and reliable shopping experience for our customers.

This Shipping & Delivery Policy explains our order processing procedures, estimated shipping timelines, delivery conditions, and the steps customers can take if they experience an issue with their order.

This policy applies to purchases made through our official website, https://urbanlayers.in.

We encourage customers to review the information below before placing an order.

Nothing in this policy limits or excludes any rights available to customers under applicable Indian consumer protection laws.

2. Shipping Locations

Urban Layer currently accepts orders for delivery within India.

Delivery availability depends on the serviceability of the customer's location and the availability of delivery services for the applicable PIN code.

Some remote or restricted locations may have limited delivery services or require additional time.

If an order cannot be delivered to the address provided, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.

International shipping is not currently offered through our website.

3. Order Processing and Dispatch Time

Orders are processed after successful payment and order confirmation.

Our estimated order processing and dispatch timeframe is 7–14 calendar days from order confirmation.

During this period, orders undergo the necessary processing, preparation, and dispatch arrangements.

Processing time refers to the period before an order is handed over for shipment. It does not include the additional time required for delivery after dispatch.

Orders are processed according to product availability, operational schedules, and applicable order requirements.

Although we endeavour to dispatch orders within the stated timeframe, delays may occasionally occur. Where an order cannot be dispatched according to the communicated schedule, we will provide relevant updates and assist the customer in accordance with applicable law.

4. Estimated Delivery Time

Once an order has been dispatched, the estimated delivery period is generally up to 10 additional calendar days.

Delivery timelines may vary depending on:

• The customer's delivery location and PIN code.
• Courier service availability.
• Local transportation and delivery conditions.
• Public holidays and regional restrictions.
• Weather-related or transportation disruptions.
• Unexpected operational difficulties.
• Other circumstances that may reasonably affect transportation or delivery.

Delivery estimates are calculated from the date of dispatch rather than the date of order placement.

Customers may receive their orders earlier than the estimated delivery period.

5. Overall Estimated Shipping and Delivery Timeline

Our standard estimated timelines are:

• Order processing and dispatch: 7–14 calendar days.
• Delivery after dispatch: Up to 10 additional calendar days.
• Overall estimated timeframe: Customers should ordinarily allow up to 24 calendar days from confirmed payment and order acceptance for delivery.

Orders may be delivered sooner depending on processing and courier transit times.

The estimated timeframe excludes exceptional delays that are communicated to the customer, subject to applicable legal obligations.

Any specific delivery commitment displayed during checkout or expressly agreed with the customer will be taken into account when assessing delivery obligations.

We recommend that customers place orders sufficiently in advance if their purchases are required for a particular date or occasion.

6. Weekends, Public Holidays and Operational Delays

While our delivery estimates are expressed in calendar days, processing and courier operations may be affected by weekends, national holidays, regional festivals, or scheduled closures.

Unexpected circumstances may also affect shipment movement and delivery schedules.

These may include:

• National or regional public holidays.
• Severe weather conditions.
• Transportation interruptions.
• Courier network disruptions.
• Government-imposed restrictions.
• Temporary operational or staffing disruptions.
• Events beyond reasonable operational control.

Where material delays are identified, we will take reasonable steps to communicate with affected customers and provide assistance.

Ordinary operational difficulties do not automatically remove a customer's statutory remedies for late delivery.

Any legally recognised force-majeure exception will apply only to the extent permitted by applicable law.

7. Shipping Charges

Any applicable shipping or delivery charges will be disclosed to customers before completing their purchases.

Shipping charges, where applicable, may vary depending on the order, delivery location, promotional offers, and other conditions clearly communicated during checkout.

The total amount payable, including applicable taxes and compulsory delivery-related charges, will be presented before payment confirmation.

Customers will not be charged undisclosed additional shipping fees after checkout without a lawful basis and any consent required by applicable law.

8. Payment Methods

Urban Layer accepts prepaid online orders through the payment methods available on our website.

Cash on Delivery (COD) is not available.

Customers must successfully complete payment before their orders can be confirmed for processing.

Payments may be facilitated through authorised payment providers, including Cashfree Payments where enabled.

Orders with unsuccessful or incomplete payments may remain unconfirmed until the payment issue is resolved.

9. Order Confirmation and Shipping Updates

After placing an order and completing payment, customers may receive an order confirmation through the contact information supplied during checkout.

Order-related communications may include:

• Order confirmation and identification details.
• Payment confirmation.
• Dispatch updates.
• Shipment tracking information, where available.
• Delivery-related notifications.
• Information about material delays or delivery concerns.

Customers should provide a valid email address and working mobile number to help ensure that important order communications can reach them.

If a customer does not receive an expected order confirmation or shipping update, they may contact contact@urbanlayers.in for assistance.

10. Order Tracking

Where tracking services are available for a shipment, relevant tracking details may be shared after dispatch.

Tracking information may take additional time to become visible or update after a shipment is handed over for delivery.

Customers should note that tracking updates are generated by the relevant delivery service and may not always reflect shipment movement in real time.

If tracking details are unavailable or appear incorrect, customers may contact our support team with their order number.

We will make reasonable efforts to help customers obtain information about the status of their orders.

11. Customer Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Required information may include:

• Recipient's full name.
• Complete residential or delivery address.
• Apartment, building, or house number.
• City, state, and PIN code.
• Working mobile number.
• Additional delivery instructions, where necessary.

Incorrect or incomplete addresses may lead to delivery delays or unsuccessful delivery attempts.

Customers who notice an error in their shipping details should contact us as soon as possible at contact@urbanlayers.in.

We will attempt to accommodate address corrections where reasonably possible before dispatch. However, changes may not be possible once a shipment has entered the delivery process.

Any additional delivery costs arising solely from incorrect customer-provided information will be communicated transparently before being charged, where applicable and legally permissible.

12. Delivery Attempts and Unsuccessful Deliveries

Delivery services may attempt to contact the recipient when completing a shipment.

An order may be temporarily delayed or returned as undeliverable where:

• The address provided is incorrect or incomplete.
• The recipient cannot be contacted.
• Access to the specified location is restricted.
• The recipient refuses delivery.
• Delivery is unsuccessful after the courier's applicable attempts.

If a shipment is returned or delivery cannot be completed, customers should contact Urban Layer for assistance.

Any redelivery, cancellation, or refund request will be assessed according to the circumstances, the policies disclosed at purchase, and applicable consumer protection laws.

Where a delivery failure is attributable to Urban Layer or its delivery arrangements, customers will not be unfairly charged for correcting the issue.

13. Delayed Shipments

We understand that customers expect to receive their purchases within the timelines communicated at the time of ordering.

Although we endeavour to meet our estimated schedules, delivery delays may occasionally occur due to circumstances affecting processing or transportation.

If an order has not arrived within the communicated delivery timeframe, customers should contact contact@urbanlayers.in with their order number.

We will review the shipment status, investigate the delay where necessary, and communicate an appropriate resolution.

Where an order is not delivered within the stated or agreed schedule, customers may be entitled to cancellation, refund, or other remedies under applicable Indian consumer protection law.

We will not rely on general delay disclaimers to deny remedies that customers are legally entitled to receive.

14. Lost, Missing or Undelivered Packages

Urban Layer takes reports of missing and undelivered orders seriously.

If a shipment is lost in transit, substantially delayed, or marked as delivered despite not being received, customers should contact our support team.

To help us investigate, customers may be asked to provide:

• Order number.
• Recipient's full name.
• Registered email address or contact number.
• Delivery address associated with the order.
• Relevant tracking information, if available.
• A brief explanation of the delivery issue.

We will investigate using the available tracking records, delivery confirmations, and other relevant information.

Where an order is confirmed lost, incorrectly delivered, or otherwise not fulfilled, we will provide an appropriate replacement, refund, or other remedy as required by applicable law.

Customers will not automatically be treated as having received an order solely because an electronic tracking system displays a delivered status.

Each disputed delivery will be assessed fairly according to the available evidence and applicable legal requirements.

15. Damaged or Incorrect Products

If an order arrives damaged, defective, incomplete, or different from the product purchased, customers should contact Urban Layer as soon as reasonably possible.

For visible shipping damage or incorrect deliveries, customers are encouraged to report the issue within 7 calendar days of receipt.

Customers should provide their order number, a description of the issue, and relevant photographs where available.

Contact lenses should not be worn if their sterile packaging is damaged or if the products appear defective or unsafe.

Eligible claims will be reviewed and resolved in accordance with our Return, Refund & Exchange Policy and applicable law.

The recommended reporting timeframe does not remove statutory remedies for defects or other legally actionable issues discovered later.

16. Changes and Cancellations After Ordering

Customers are encouraged to carefully review product details, quantities, and shipping information before completing payment.

Orders enter the processing stage after confirmation.

Changes to an order, including modifications to product selection, quantities, or delivery addresses, may not always be possible once processing has begun.

Customers wishing to request a change or cancellation should contact contact@urbanlayers.in as soon as possible.

Voluntary cancellations are subject to our published Return, Refund & Exchange Policy and applicable legal requirements.

Nothing in this section limits a customer's statutory rights arising from non-delivery, late delivery, defective products, or other legally actionable circumstances.

17. Multiple-Item Orders

Orders containing multiple products may occasionally require different processing or delivery arrangements.

Where an order is dispatched in separate shipments, customers may receive different tracking references or delivery notifications.

We will take reasonable steps to communicate relevant changes affecting the fulfilment of an order.

Any additional charges for separate shipments will be subject to the price and delivery conditions disclosed and agreed upon during checkout.

18. Customer Support and Grievance Redressal

For enquiries related to shipping, order processing, delayed delivery, tracking, or undelivered packages, customers may contact Urban Layer.

Customer Support & Grievance Contact: Urban Layer – Customer Support and Grievance Redressal

Email: contact@urbanlayers.in

Customers are encouraged to include their order number and a brief explanation of their concern.

We aim to acknowledge consumer grievances within 48 hours and resolve them within one month of receipt, in accordance with applicable Indian e-commerce requirements.

Further information about the designated grievance officer and complaint-handling procedures should be available on our Contact Us or Grievance Redressal page.

19. Changes to This Policy

Urban Layer may revise this Shipping & Delivery Policy periodically to reflect changes in operational practices, delivery arrangements, or applicable legal requirements.

Any revised version will be published on our website with an updated revision date.

Changes to this policy will apply prospectively and will not unfairly remove rights arising from orders already accepted under previously communicated conditions.

20. Contact Information

For questions about shipping, delivery, order status, or this policy, please contact:

Urban Layer

Website: https://urbanlayers.in

Email: contact@urbanlayers.in

Business Address:

Tatibandh Rd, LIG-643, Behind Bharat Mata School, Tatibandh, Raipur, Chhattisgarh 492001, India.

We are committed to providing clear information, reasonable assistance, and transparent communication regarding customer orders.