Frequently Asked Questions

Urban Layer is an India-based coloured contact lens brand offering a selection of shades and styles for those who enjoy experimenting with their eye colour. Our collection includes brown, green, blue, grey, and other available designs.

Our contact lenses labelled with a six-month replacement period are designed for replacement within six months of first opening, in accordance with their manufacturer-approved instructions.

This does not mean the lenses can be worn continuously for six months. They must be removed, cleaned, disinfected, and stored according to the applicable instructions and your eye-care professional's advice.

Always follow the replacement period, wearing schedule, and expiry date stated for your specific product. Discontinue use earlier if the lenses become damaged or unsuitable.

The final appearance of coloured contact lenses can vary depending on your natural eye colour, lighting conditions, eye features, and screen settings.

Product photographs are intended to provide a reasonable representation of the shade and design. Slight cosmetic variations are normal, but the product should still match its advertised specifications.

Coloured contact lenses are available in non-prescription cosmetic varieties, but they still require appropriate fitting and safe handling.

We recommend consulting a qualified optometrist or ophthalmologist before wearing contact lenses, even if you do not require vision correction.

Please check the product listing to confirm the available specifications.

If you require prescription contact lenses, your lens power and fitting specifications should be determined by a qualified eye-care professional.

Contact lens prescriptions can differ from spectacle prescriptions. Please select only specifications appropriate for your eyes and available in the product listing.

You should not sleep while wearing contact lenses unless the specific lenses are approved for overnight wear and your eye-care professional has instructed you to do so.

Sleeping in lenses that are not intended for overnight use increases the risk of eye infections and complications.

Always follow the applicable manufacturer's instructions and recommendations from your eye-care professional.

• Wash and thoroughly dry your hands before handling lenses.
• Use an appropriate contact lens cleaning and disinfecting solution.
• Store reusable lenses in a clean lens case with fresh solution.
• Never use tap water or saliva to clean or store contact lenses.
• Never share lenses with another person.
• Replace lenses according to their approved replacement schedule.

Do not mix old and fresh contact lens solution.

Remove the lenses immediately if you experience unusual irritation, redness, pain, blurred vision, or discomfort.

Do not continue wearing the lenses until the issue has been assessed. Contact an eye-care professional promptly, especially if you experience pain, light sensitivity, or changes in vision.

If you suspect a product defect, you may also contact our customer support team for assistance.

Browse our collection at urbanlayers.in, select your preferred products and available specifications, add them to your cart, and proceed to checkout.

Enter your delivery information, review your order details, and complete payment using one of the available online payment methods.

No. Urban Layer currently accepts prepaid online orders only. Cash on Delivery (COD) is not available.

Available online payment methods will be displayed during checkout.

Customers can pay using the supported payment methods available at checkout. Depending on the active payment provider, these may include UPI, debit cards, credit cards, net banking, and other supported options.

Urban Layer may offer promotional bundles, including Buy 2 Get 2 and other Buy X Get X offers when advertised on our website.

The offer conditions, eligible products, quantities, and final promotional price will be displayed during shopping or checkout.

Please review the applicable offer details and your cart before completing payment. Promotions are subject to the conditions displayed with each offer.

Once an order is confirmed, changes to product colours, lens specifications, quantities, or delivery information may not always be possible.

If you need assistance, please contact contact@urbanlayers.in as soon as possible. We will review your request where operationally possible.

We do not ordinarily accept voluntary cancellations due to changes of mind, accidental purchases, or incorrect product selections.

If you wish to request cancellation before dispatch, please contact our support team promptly. Such requests may be considered where possible but are not guaranteed.

Customers retain all cancellation and refund rights required under applicable consumer protection laws.

Our estimated order processing and dispatch time is 7–14 calendar days after payment confirmation and order acceptance.

Once dispatched, delivery generally takes up to 10 additional calendar days.

Customers should ordinarily allow up to 24 calendar days for delivery under normal conditions. Orders may arrive earlier.

Holidays, courier disruptions, weather conditions, and other unexpected circumstances may occasionally affect these estimates.

Urban Layer currently accepts orders for delivery within India, subject to courier serviceability and location availability.

Some remote or restricted locations may require additional delivery time or may not be serviceable.

Where shipment tracking is available, tracking details may be shared after your order has been dispatched.

If you have not received a tracking update or need assistance checking your order status, please contact contact@urbanlayers.in with your order number.

Any applicable shipping charges will be shown during checkout before payment is completed.

Charges may vary depending on your delivery location, order details, and any promotional shipping offers available at the time of purchase.

If your order has not arrived within the communicated delivery timeframe, please contact us with your order number.

We will investigate the shipment and provide relevant updates. If the order is confirmed lost or undelivered, an appropriate refund, replacement, or other remedy will be arranged in accordance with applicable law.

No. We do not accept voluntary returns or exchanges due to personal preferences, changes of mind, or dissatisfaction with the cosmetic appearance of accurately described products.

We recommend reviewing product details and photographs carefully before placing your order.

This does not affect applicable rights for defective, incorrect, or materially misdescribed products.

We do not ordinarily accept returns or exchanges for customer ordering mistakes, including incorrect colours, lens powers, quantities, or accidental duplicate purchases.

Please review your selections before completing checkout.

If you notice an error immediately after ordering, contact our support team. Changes are not guaranteed once an order has been confirmed.

For hygiene and safety reasons, opened or used contact lenses are not eligible for voluntary returns or exchanges.

However, if a genuine manufacturing defect, safety issue, or other legally actionable problem is discovered after opening, your applicable statutory rights remain protected.

Please contact contact@urbanlayers.in as soon as possible with your order number and a description of the issue.

We encourage customers to report visible shipping damage within 48 hours and ordinary delivery-related issues within 7 calendar days of receipt.

Relevant photographs may help us investigate. An unboxing video is not mandatory for a legitimate claim.

Where a claim is verified, we will arrange an appropriate refund, replacement, or other remedy in accordance with our policy and applicable law.

These recommended reporting periods do not remove statutory rights for defects discovered later.

Once a refund is approved and any reasonably necessary verification or return process is completed, we aim to initiate the refund within 5 business days.

After initiation, the amount generally takes approximately 5–7 additional business days to reach the original payment method, depending on your bank and payment provider.

If you have questions about an approved refund, please contact our support team.

For questions about products, existing orders, payments, delivery, or eligible refunds, you can contact our customer support team.

Email: contact@urbanlayers.in

Phone: +91 9009529990

For order-related enquiries, please include your order number and a brief description of your concern.